All the settings you configured during setup can be edited here.īe sure to hit the save button when done. Under the InstaCall details box, select " modify" in the bottom right-hand corner. Find the " InstaCall" button you wish to modify in your application list, and select it. You can modify all the settings of your InstaCall Button at any time. To learn more about custom data, visit our page on Providing Custom Data/Caller Information. account information, visitor's link) along with the call, this is possible if you are using the end-to-end InstaCall solution: InstaCall App + the OnSIP app. If you would like to send custom data (e.g.If you would like to customize the look of your InstaCall button (or other call to action), see Customize InstaCall Button in Related Links at the bottom of this page. js.src="///app/instacall/js/popup.js" to.If your site is having issues calling the script, add "https" to the link.We recommend a website administrator with general HTML/CSS/JavaScript experience/know-how complete these steps in case the button position and styling needs editing. Copying and pasting the InstaCall JavaScript code into your webpage “at HTML level” comes with the responsibility of knowing that you can break elements in the page if done incorrectly.Copy and paste the code snippet under the label “Button Code” into the HTML of your website or give the code snippet to your site administrator / web developer to handle. Post Call Message - Up to 100 characters can be displayed to website visitors after a call.įind the " InstaCall" Button in your application list, and select it.When they click the InstaCall button, this message will display in the pop-up that contains the call. Instructions - Provide brief instructions for your visitors.Button Text - Please choose the text that will display on the InstaCall button on your site.Theme - Choose your preferred InstaCall style.Google Analytics - Providing your Google Analytics Web Property ID and Domain Name will allow you to track InstaCall button clicks and calls as events.Upon mouseover, the website visitor will see a message: "Web calling will be available HH:MM - HH:MM, Tomorrow" where HH:MM - HH:MM is your business hour interval. During times when the button is inactive, it will appear grey and not clickable to website visitors. Business Hours - Choose the time frames that the InstaCall button appears active.A combination of the visitor’s name plus a 3 letter tag you designate for the InstaCall button (this will also require your site visitors to input their names before they are able to make a call) e.g.The site visitor’s name (this will require your site visitors to input their names before they are able to make a call) e.g.Caller ID - Please choose how you would like your caller ID displayed.These will be shown to your site visitors in the event that the InstaCall call disconnects or fails. Contact Method - Please enter alternate methods of contact to your InstaCall destination. This will be needed if you send the call to an auto attendant. Enable Dialpad - Gives your site visitors a dial pad to enter in DTMF tones during a call.In addition, please note if your business hour rules will direct the call to an ACD queue, the video stream will not be passed through to an ACD queue (the call will be received as audio only). Note: At the moment, video calls must be answered in the OnSIP app to work. Enable Video - Give your website visitors the option to start a video call.Call Destination - Choose where you want the call to be sent.InstaCall Name - Give this InstaCall name a meaningful name for your record keeping.On the Apps page, click "Create New Apps", then "InstaCall", then "Create a new InstaCall". ![]() For more details and images, continue to scroll down this page This is a quick video on how to create your InstaCall button in OnSIP and then adding the script to your own website. For other known requirements and limitations, please see Ensuring InstaCall Success. Visitors to your site must also have JavaScript enabled. Visitors to your site not using either of these browsers will see a disabled grey button with mouse-over text that suggests the download and use of Chome / Firefox. Note that InstaCall uses the latest WebRTC technologies, currently only available in the latest versions of Chrome and Firefox. If your company uses the OnSIP app, you’ll be able to receive voice or video InstaCall calls. Your organization can receive voice InstaCall calls on any registered OnSIP phone. Calls are web-based, do not route over the public switched telephone network (PSTN), and are completely free for both sides. InstaCall allows your website visitors to call your organization with the click of a button- no dialing necessary.
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